Frequently Asked Questions

What is the estimated delivery date for my order? In-stock items will ship 1-2 business days of order receipt. Made-to-order (on-demand) apparel items that require dec...
Can you confirm my order and expedite shipping by a specific date? Order confirmationWe have confirmed your order and are working on fulfilling it. Made-to-order items and in-stock ite...
I can't select a size/color for my order If you're unable to select a size or color for your order, it's likely because that option is currently out of stock....
How do I make a change to my order? Please submit your order change request here. Please note: We process orders several times daily Monday-Friday. We c...
How do I use the Gift Codes: 1. Select the Gift Certificate Code/Gift Card as your payment method at the check-out stage then click "Continue/Pla...
Can I use two payment methods? Yes, when entering the store card/gift card first, make sure that the "Requested amount" is the amount you have exact...
Can I purchase gift cards? Yes, most commonly company stores have gift cards that can be purchased. If you do not see gift cards please contact ...
Sizing Issues We cannot be responsible for the purchase of incorrect sizes and will not be able to accept replacements or refunds o...
Returns & Exchanges Due to the custom nature of our printed and embroidered apparel, we do not accept returns or exchanges unless an item...
How do I update my billing or shipping address? You can review “My Billing & Shipping” once you log into your account on the company store. Billing and Shipping Info...
How can I place a reorder from a prior order? You can view “Open Orders”, as well as “Order History” once logged into your account on the company store. “Order His...
How do I check the status of my order? To check the status of your order, create an account through your company store. To check the status, once you've cre...
How do I cancel my order? Please submit your order cancel request here. Please note: We process orders several times daily Monday-Friday. We ca...
What is my order number? The Order Number, or Order ID, is a 6-digit number and is in the subject line of your order confirmation email.You ca...
Returns & Exchanges Due to the custom nature of our printed and embroidered apparel, we do not accept returns or exchanges unless an ite...
How do I update my billing or shipping address? You can review “My Billing & Shipping” once you log into your account on the company store. Billing and Shipping Info...
How can I place a reorder from a prior order? You can view “Open Orders”, as well as “Order History” once logged into your account on the company store. “Order His...
How do I check the status of my order? To check the status of your order, create an account through your company store. To check the status, once you've cre...