I received incomplete or damaged items. What should I do?

For clarity, an item is considered materially flawed or defective if it has a manufacturing or production issue that significantly impacts its appearance, function, or wearability, including:

Qualifying issues:

• Incorrect design, artwork, or personalization (not matching the approved proof if one was required)
• Significant print or embroidery defects (e.g., major misalignment, missing elements, severe color errors)
• Visible damage or flaws in the garment (e.g., holes, tears, broken seams)
• Staining, discoloration, or ink bleeding caused during production
• Incorrect item received (wrong size, style, or product)

Nonqualifying issues:

• Minor variations in color, placement, or sizing within standard production tolerances
• Slight differences between digital proofs and final production (e.g., screen vs. fabric appearance)
• Normal garment characteristics (e.g., fabric texture, slight shrinkage)
• Issues resulting from customer-provided artwork (e.g., low-resolution images)
• Damage caused after delivery (e.g., washing, wear, or improper care)

All claims must be reported within 7 days of delivery and may require photo verification.