Frequently Asked Questions

How to confirm item stock and guarantee delivery by a specific date? Please contact Customer Support team at 1-833-250-1995 or submit your request here.Steps to Submit Your Inquiry Gathe...
Can I purchase gift cards? Yes, most commonly company stores have gift cards that can be purchased. If you do not see gift cards, please contact...
Privacy Policy Leader Promotions, Inc. is committed to protecting your privacy. We use the information that we collect at www.leader...
Can I substitute a backordered item with an available one? If a backordered item is unavailable, you can request a substitution with an available item. We can connect you with ...
I received incomplete or damaged items. What should I do? For clarity, an item is considered materially flawed or defective if it has a manufacturing or production issue that ...
Can I return or exchange custom-made items that don't fit? Returns & ExchangesDue to the custom nature of our printed and embroidered apparel, we do not accept returns or excha...
Can I get a replacement for a damaged item? Returns & ExchangesDue to the custom nature of our printed and embroidered apparel, we do not accept returns or excha...
Refund and return policy for poor-quality products Returns & ExchangesDue to the custom nature of our printed and embroidered apparel, we do not accept returns or excha...
How do I use the Gift Codes: 1. Select the Gift Certificate Code/Gift Card as your payment method at the check-out stage then click "Continue/Pla...
Sizing Issues We cannot be responsible for the purchase of incorrect sizes and will not be able to accept replacements or refunds o...
Returns & Exchanges Due to the custom nature of our printed and embroidered apparel, we do not accept returns or exchanges unless an item...
How do I order an item that is not on the website? If you are interested in ordering an item that is not located on our website, we have dedicated LeaderPromos represen...