Frequently Asked Questions

How long does it take to ship my order? In-stock items will ship 1-2 business days of order receipt. Made-to-order (on-demand) apparel items that require dec...
How can I get the status of my order? To check the status of your order, create an account through your company store. Once you've created the account, ple...
How do I cancel an order placed in error? Please submit your order change request here. Please note: We process orders several times daily Monday-Friday. We ca...
My order shows as delivered but I haven't received it. Can I get a refund or replacement? First, please double-check around your delivery location, with neighbors, or other household members to confirm the p...
How do I make a change to my order? Please submit your order change request here. Please note:We process orders several times daily Monday-Friday. We can...
Missing or Delayed Order Delivery First, please double-check around your delivery location, with neighbors, or other household members to confirm the p...
How to confirm item stock and guarantee delivery by a specific date? Please contact Customer Support team at 1-833-250-1995 or submit your request here.Steps to Submit Your Inquiry Gathe...
How do I receive my order by a certain date? If you require your order by a specific date, please ensure to include this date when you place your order. Please be...
Can you expedite my order to ensure it arrives by a specific date? When you are placing your order, you have the option to choose expedited shipping to ensure your items arrive more qu...
How to update the recipient name on an order address Please contact our Customer Support team at 1-833-250-1995 or submit your request here. We process orders several tim...
How do I correct my shipping address for an order? Please contact our Customer Support team at 1-833-250-1995 or submit your request here. We process orders several tim...
How do I check the status of my order? To check your order status, create an account or log in through your company webstore. After logging in, go to your “...
How long does it take to ship my order? In-stock items will ship 1-2 business days of order receipt. Made-to-order (on demand) apparel items that require dec...
When do I receive tracking information for my order? You will receive an email at the address provided at checkout with the shipping information once the carrier has pick...